BurnInTest - Support

Last updated: June 2010

We've compiled answers to commonly asked questions in our BurnInTest FAQ below. You can also discuss any questions or suggestions you may have at our BurnInTest Discussion and Support forums, as well as read solutions for issues that have been previously answered.

If you need further assistance, please feel free to contact us by e-mail at

Frequently Asked Questions (FAQ)

License Key Questions

• Q. Why isn't my License Key working?
• Q. How many licenses will I need if I purchase BurnInTest?
• Q. I’ve lost my registration key, how can I get it back?
• Q. I have a license startup error, what does it mean?

Install and Uninstall

• Q. How do I install the software? I need some help to "Unzip" the file I have just downloaded.
• Q. I don’t need to do any more tests, how do I uninstall BurnInTest?
• Q. Does BurnInTest V6.0 support the use of BurnInTest V5 configuration files?
  

General Usage

• Q. The test run stops after 15 minutes, why?
• Q. How does BurnInTest work? Doesn't it just wear my computer out?
• Q. How long should I run BurnInTest for?

Test Setup and Information

• Q. I have a quad core/ dual core/dual CPU system, does BurnInTest test all CPUs ?
• Q. Are there any recommendations when using the USB2.0 Loopback plugs with BurnInTest ?
• Q. Can I test my FireWire ports ? How ?
• Q. How can I use BurnInTest to test for counterfeit oversize capacity USB drives?
• Q. BurnInTest does not have a test for my specialized hardware. Can I add my own test to be run with the other tests?
• Q. Can I test my system without an operating system?
• Q. I having trouble setting the 'lock pages in memory' in Windows XP?
• Q. I want to test my tape drive, how do I know what device ID to use?
• Q. How do I setup the Advanced Network test to test more than 6 network ports on my system?

Problems During Testing

• Q. My system crashed after X days of running BurnInTest but after a reboot was OK again?
  
• Q. My system is unstable. What can I do?
  
• Q. Problems with 2D and 3D testing on Windows 2003 server and Windows 2008 server)?
  
• Q. BurnInTest crashes at the start of testing. This might result in a hardware reset, an invalid page fault or a partial crash with a window being empty (black).
  
• Q. I have a ATI Radeon video card and after running for a while the system hangs.
  
• Q. I get the error "2D graphics, Failed Windows call - Bitmaps" and I have a Matrox or nVidia video card.
  
• Q. BurnInTest crashes (with rubbish on the screen or a black screen) when the monitor powersave feature turns on after X minutes of running.
  
• Q. I get an error like, " Protection Error: Debugger detected - please shut it down and restart"?
  
• Q. I get time-out errors during the serial port test?
  
• Q. I get an error with the parallel port test, "Error loading parallel port device driver".
  
• Q. For the parallel port test, the detailed log file indicates some errors, which are not, indicated in the main window of the BurnInTest. Why?
  
• Q. I get the error, "No permission to open RAW network socket" with the Network test.
• Q. I get the errors with the Sound Loopback test when the CPU test is running.
  
  

Reporting

• Q. Can I add my company logo and company information to the BurnInTest test certificate report?
  

Test Automation

• Q. Is there anyway that BurnInTest can be used in an automated fashion, on a production line?
  
• Q. How can I setup BurnInTest to run from a USB drive or CD/DVD/BD under Windows?
  
• Q. I am not using the 3D test and don't want to install or update DirectX. Can I skip the DirectX warning message on startup?
  

General comments about occasional system crashes